Assessment of Business Processes

Driving towards consolidation of services

Historically, many systems and processes have been departmentally developed and deployed.  Today, through the use of technology, it is possible to integrate services, wherever possible, thereby eliminating the duplication of services; lowering costs; increasing all users’ satisfaction; and improving the sharing of vital information.

iBridge can help you design and deploy processes by:

• Clarify: Survey customer and employee needs tied to objectives; assess capabilities tied to goals; and ensure major stakeholders drive initiatives.
• Prepare: Identify processes and inter-relationships; prepare collection plans endorsed by cross-functional teams.
• Focus: Create and map process models; gather and analyze data; prioritize, deploy and assess quality driven results.
• Design: Craft processes; recommend changes and improvements to the technology landscape; and develop a quality roadmap tied to attainable objectives.
• Implement: Design the transition plan; deploy technology as required to help in transition; implement, test, and re-train.
• Monitor: Review performance metrics; target and refine processes tied to emerging issues; stabilize the process.